How we evaluate Managed Service Providers for our clients

In our business, we are often called upon to evaluate a client’s MSP (Managed Service Provider). Navigating these complexities can be a daunting task. How do we tackle it? We leave no stone unturned.

We start with a comprehensive assessment of their service level. Are they delivering on their promises? Are they meeting the expectations set out in their SLAs?

Next, we move on to their communication. Are they proactive or reactive in their approach? Are they merely responding to issues, or are they anticipating potential problems and putting measures in place to prevent them?

Next, we consider the cost-benefit analysis. Are our clients getting value for what they’re paying? We’re not just talking about monetary value but also the time and resources saved and peace of mind.

A great friend of mine made a great point, that every MSP is very different, it’s not a one-size fits all model. This is why we also delve into the MSP’s culture and alignment with our client’s values. Do they share the same ethos? Is there a cultural fit? After all, a great partnership is built on shared values and mutual respect.

The final judgment is made by integrating all these factors, empowering our clients to make an informed decision on whether to continue or break ties with their MSPs.

Remember, it’s better to be proactive than reactive regarding your MSP relationship.

If you are unsure if your MSP is providing you the service you deserve, contact us today for an evaluation!